Terms

Simple terms for working together

A plain-English summary of scheduling, payment, and working expectations for tutoring and executive function coaching.

These terms are intended to keep the tutoring relationship clear, respectful, and easy to manage. They are written to set practical expectations around booking, payment, cancellations, and communication.

Last updated: April 7, 2026

Booking and fit

Start with the right level of support

New families typically begin with a consultation or diagnostic to assess goals, fit, and the recommended level of support.
Session recommendations are based on subject matter, urgency, executive function needs, and desired outcomes.
Ongoing services may be adjusted over time if the student's needs change.

Payment

Clear pricing and straightforward billing

Pricing is confirmed at the time of booking or proposal, based on the selected service or package.
Diagnostic sessions and package purchases may require payment in advance.
Payment processing is handled through Stripe or another designated payment provider.

Cancellations and rescheduling

Advance notice helps protect reserved time

Rescheduling requests should be made with at least 48 hours notice whenever possible.
Diagnostic sessions are non-refundable within 24 hours of the scheduled start time.
Missed sessions or late cancellations may be charged in full, especially for time reserved exclusively for a family.

Scope of service

High-touch support, not guarantees

Every effort is made to provide high-quality instruction, planning support, and accountability.
Academic improvement depends on many factors, including attendance, effort, follow-through, and school context, so specific outcomes cannot be guaranteed.
Services are educational and coaching-oriented and do not replace medical, psychological, or legal advice.

Communication

Questions and working expectations

Session scheduling, payment expectations, and cancellation timing are kept simple and transparent so families know exactly what to expect before booking.

Tutoring and coaching are offered as professional educational services, not guaranteed academic outcomes.
Recommendations about session cadence or packages are based on fit, goals, and the results of the initial consultation or diagnostic.
Families are encouraged to communicate scheduling changes as early as possible.
Written follow-up, planning notes, or progress updates are provided when included in the selected service.

For questions about scheduling, payment, or service expectations, email info@blackstone-tutoring.com.